FAULTY PRODUCTS POLICY ERYCA FREEMANTLE LTD – FAULTY PRODUCTS POLICY This policy is part of the terms and conditions for using the website and buying from us so please read it carefully. This policy applies only if you have received faulty or damaged products. (1) If you receive damaged or faulty items or a product subsequently develops a fault please email us. We ask that you please contact us within 7 days of receipt or finding the fault, whichever is soonest. We will then assist you with information about the Returns Method – about how and when to return the item to us. (2) Alternatively, you can return any faulty product to us using the postal address. (3) Where you have returned a faulty item to us then, once we have checked/tested the product, we will either offer you a replacement (if we are able to do this) or refund. (4) Refunds are made within 14 days of receipt of the faulty item by us. We will refund you the cost of the faulty item, the amount you paid for delivery to you and the amount that you paid to return it to us, as agreed in the Returns Method. (5) Refunds are made using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account. Faulty Digital Content (6) If you are experiencing difficulty with downloading or using digital contact please email us. If digital content is faulty and we are unable to supply an alternative we will refund you within 14 days of the date we notify you that we are unable to provide useable digital content.